1. Introduction

Welcome to Luckotelix. We are committed to protecting your personal information and respecting your privacy in accordance with applicable laws, including the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect personal and technical data in the following ways:

• Personal Details: Name, email address, and other information you provide voluntarily.

• Registration Data: Information submitted during account creation or social features (including identifiers like GCLID for Enhanced Conversions).

• Technical Data: IP address, browser type, device information, and operating system.

• Cookies and Tracking IDs: Managed via Cookiebot and Google Consent Mode.

• Gameplay Data: Interactions, preferences, and in-game activity to enhance your experience.

3. How We Use Your Information

Your data is used for purposes such as:

• Operating, maintaining, and improving the Luckotelix platform.

• Verifying age and eligibility (18+ only).

• Measuring marketing performance through anonymized insights and Google Ads (including offline and Enhanced Conversions).

• Personalizing and improving gameplay and user experience.

• Complying with legal obligations and maintaining platform security.

4. Legal Basis for Processing

We process your data based on:

• Your consent, where applicable.

• Compliance with legal obligations.

• Legitimate interests, such as improving services and optimizing marketing performance.

5. Data Sharing

We do not sell or rent personal information. We may share data with:

• Service Providers: Analytics, hosting, and other technical support.

• Regulatory Authorities: When legally required.

• Advertisers: Only anonymized insights, never personal data.

6. International Data Transfers

Some services are hosted in the UK or other jurisdictions. We implement safeguards to ensure your data remains protected during international transfers.

7. Data Retention

We retain personal data only as long as necessary to meet the purposes outlined in this policy. Once data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Under applicable law, you have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict certain processing activities.

• Withdraw consent at any time.

• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at support@luckotelix.com.

9. Cookies and Consent Mode

Luckotelix uses Cookiebot to manage cookies and user consent. Google Consent Mode ensures cookies behave according to your preferences. For more details, see our Cookie Policy.

10. External Resources

For guidance on safe and responsible gaming, consider these organizations:

• Gamblers Anonymous

• National Council on Problem Gambling

• Computer Gaming Addicts Anonymous

11. Contact

For questions about this policy, or to request deletion of your data, please email support@luckotelix.com.

12. Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.